Refund and Return Policy – Snugtoppin

At Snugtoppin, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not fully happy with the products you bought from us, our refund and return policy is designed to make the return process as smooth and convenient as possible. Below, you will find all the necessary information regarding returns, exchanges, and refunds, including the specific conditions that apply to all returns.

1. General Return Guidelines

We understand that sometimes a product may not meet your expectations, and we offer returns to ensure you have peace of mind when shopping at Snugtoppin. Our return policy is as follows:

  • Return Timeframe: You can return products within 30 days from the date of purchase. For purchases made on or before March 10, 2025, returns must be initiated by April 9, 2025.
  • Condition of Return Items: Returned items must be unused, unwashed, and in the original packaging with all tags still attached. The product should be in the same condition as when it was delivered.
  • Non-Returnable Items: Certain items are not eligible for return. These include personalized or custom-made products, perishable goods, and any items marked as non-returnable on the product page or at checkout.

2. How to Return an Item

Returning an item is simple, and we strive to make the process as easy as possible for you:

  1. Contact Us: To begin your return, please contact us by email at info@snugtoppin.com or call our customer service team at 574-647-9669. We will provide you with return instructions and a return authorization number if required.

  2. Return Shipping: Once you have received instructions, you can send the item back to us at the following address:

    • Snugtoppin
    • 4963 Sand Fork Road
    • South Bend, Indiana, 46628
    • United States

    Please note that customers are responsible for covering the return shipping costs, unless the return is due to a defective or incorrect item.

  3. Inspecting the Return: After we receive the returned item, our team will inspect its condition. If the item meets the criteria outlined above, we will proceed with your refund or exchange request.

3. Refunds

If your returned item is eligible, we will issue a refund to the original payment method. The refund will include the full purchase price of the item(s), minus any shipping or handling charges, unless the return was due to our error (e.g., defective or wrong items sent).

  • Refund Processing Time: Once we receive your returned item and confirm its condition, we will process the refund. The refund may take up to 7-10 business days to appear in your account, depending on your payment method.

  • Partial Refunds: In cases where the returned item is not in its original condition (damaged, used, missing parts, etc.), we reserve the right to issue a partial refund or reject the return.

4. Exchanges

We do offer exchanges for defective or damaged products or if you want to swap your purchase for another item of equal or lesser value. If the item you wish to exchange is out of stock, we will offer a full refund instead.

To initiate an exchange, please follow the same process as for a return, and contact us at info@snugtoppin.com or 574-647-9669. We will guide you through the exchange process based on availability.

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect product, please contact us within 7 days of receiving your order. We will provide instructions for returning the item at no additional cost to you, and we will ensure that you receive a replacement or full refund.

6. Shipping Costs

  • Return Shipping: Customers are responsible for return shipping costs unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

  • Original Shipping Fees: Shipping costs for the original purchase are non-refundable unless the return is a result of an error on our part.

7. Contact Information

If you have any questions regarding our refund and return policy, please don’t hesitate to reach out to us: