Shipping Policy

Effective Date: January 7, 2025

At Snugtoppin, we strive to provide you with a smooth and efficient shipping experience. This Shipping Policy outlines the details of how we handle the shipping of your orders placed on our website https://snugtoppin.com.

By purchasing from us, you agree to the following shipping terms. Please read them carefully before placing an order.

1. Shipping Methods and Costs

We offer several shipping methods to accommodate your needs. The available shipping options will be presented at checkout, and the shipping costs will be calculated based on your location and selected shipping method.

      • Standard Shipping: Estimated delivery time is 5-7 business days (within the United States).
      • Expedited Shipping: Estimated delivery time is 2-3 business days (within the United States).
      • International Shipping: Estimated delivery time is 10-20 business days, depending on the destination country.

Shipping costs will be calculated and displayed at checkout before you complete your purchase.

2. Order Processing Time

      • Processing Time: Orders are typically processed within 1-3 business days after receiving your order. During peak seasons or holidays, processing times may be slightly longer.
      • Order Confirmation: Once you place an order, you will receive an email confirmation. This confirms that we have received your order, but it does not indicate that the order has shipped.
      • Shipping Confirmation: You will receive a separate email with tracking information once your order has been shipped. You can use this tracking number to follow your package’s progress.

3. Shipping Locations

      • Domestic Shipping: We ship within the United States, including all 50 states and U.S. territories.
      • International Shipping: We offer international shipping to various countries. Shipping fees and delivery times for international orders will vary depending on the destination. Any customs fees or import duties are the responsibility of the customer.

For a full list of countries we currently ship to, please contact our customer support team at info@snugtoppin.com.

4. Shipping Address

      • Address Accuracy: It is crucial to provide the correct and complete shipping address at the time of checkout. Please ensure that your shipping address is accurate to avoid delays or delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses.

      • Address Changes: If you notice an error in your shipping address after placing your order, please contact us immediately at info@snugtoppin.com. We will do our best to accommodate the changes before the order is processed and shipped.

5. Delivery Times

      • Estimated Delivery Time: The estimated delivery time will depend on the shipping method selected and your location:
        • Domestic (U.S.): 5-7 business days (Standard), 2-3 business days (Expedited)
        • International: 10-20 business days

Please note that these delivery times are estimates and may vary depending on factors such as weather, carrier delays, and customs processing for international shipments.

      • Business Days: Please note that business days are defined as Monday through Friday, excluding weekends and holidays.

6. Shipping Delays

      • Carrier Delays: Occasionally, shipping carriers may experience delays that are beyond our control. If your package is delayed, please check the tracking number provided for updates, or contact the carrier directly for assistance.

      • Customs Delays (International Orders): International shipments may be delayed by customs processing in the destination country. These delays are beyond our control, and we recommend you check with your local customs office for more information.

7. Lost or Stolen Packages

Once your package has been shipped and marked as “delivered” by the carrier, we are no longer responsible for any lost or stolen packages. However, if you encounter any issues, we recommend contacting the carrier directly to investigate the delivery status.

      • File a Claim: If your package is lost or stolen, please file a claim with the carrier immediately. We can assist in providing tracking information to help with the claim process.

8. Shipping Costs

      • Free Shipping: We offer free standard shipping for orders over a certain amount (conditions may apply and will be noted at checkout).
      • Shipping Fees: For orders that do not qualify for free shipping, shipping fees will be calculated at checkout based on your shipping address and selected shipping method.

9. Packaging

We take great care in packaging our products to ensure they arrive safely at your door. All items are securely packaged in protective materials to prevent damage during transit.

10. Shipping Issues

If you experience any issues with your shipment, such as delayed delivery, damaged goods, or missing items, please contact our customer service team at info@snugtoppin.com within 7 days of receiving your order, and we will assist you in resolving the issue.

11. Returns and Exchanges

Please refer to our Refund and Returns Policy for detailed instructions on how to return or exchange an item. Most returns and exchanges are processed within 30 days of delivery. Some restrictions may apply to certain items (such as custom or personalized products).

12. Contact Information

If you have any questions regarding our shipping process or if you need assistance with an order, feel free to reach out to us:

Thank you for shopping at Snugtoppin! We are committed to delivering your products quickly and safely. If you have any questions or concerns, please don’t hesitate to contact us!