Sales Policy

Effective Date: January 7, 2025

At Snugtoppin, we are committed to providing high-quality art prints and excellent customer service. This Sales Policy outlines the terms and conditions under which you can purchase products on our website. By placing an order with us, you agree to abide by the following policies:

1. Pricing and Payment

  • Pricing: All prices listed on our website are in U.S. Dollars and are subject to change without prior notice. Prices do not include taxes, shipping fees, or any other additional costs, unless explicitly stated. The final price will be displayed during the checkout process before you confirm your order.

  • Taxes: Sales tax is applied to orders based on your location. The tax amount will be calculated and displayed during checkout.

  • Payment Methods: We accept the following payment methods:

    • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
    • PayPal: You can pay securely using your PayPal account.
    • Other Payment Methods: We may also accept other payment methods, which will be listed at checkout.

All payments are processed securely through trusted payment gateways.

2. Order Processing and Confirmation

  • Order Confirmation: Once you place an order on Snugtoppin, you will receive an order confirmation email with a summary of your order. This email confirms that we have received your order, but does not necessarily indicate that your order has been processed or shipped.

  • Order Processing: We strive to process orders within 1-2 business days. Once your order is processed, we will send you a shipping confirmation email with tracking information.

  • Backorders or Delays: If any items in your order are out of stock or unavailable, we will notify you via email. In such cases, we may offer to ship the available items immediately and the remaining items at a later date, or we may issue a full refund for the out-of-stock items, depending on your preference.

3. Shipping and Delivery

  • Shipping Locations: We offer shipping within the United States and internationally. Shipping fees will vary based on your location and the size/weight of your order.

  • Processing Time: Orders are typically processed within 1-2 business days. However, processing times may vary during peak seasons or for custom/personalized items.

  • Shipping Methods: We offer various shipping options, including standard, expedited, and international shipping. Shipping costs will be calculated at checkout based on your chosen method.

  • Estimated Delivery Times:

    • Domestic Orders: Typically arrive within 5-7 business days after processing.
    • International Orders: Delivery times may vary by country and can take 2-4 weeks, depending on customs and shipping method.

Please note that delivery times are estimates and are not guaranteed. Snugtoppin is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances.

  • Shipping Confirmation: Once your order has been shipped, you will receive a shipping confirmation email containing tracking details. You can track the status of your order via the provided tracking number.

4. Order Modifications and Cancellations

  • Order Modifications: Once your order has been placed and processed, we may not be able to modify it. If you need to make changes to your order (such as adding or removing items), please contact us as soon as possible. If the order has already been shipped, you will need to follow our Refund and Returns Policy to return the item(s).

  • Order Cancellations: If you wish to cancel your order, please contact us immediately. We can only cancel orders that have not yet been processed or shipped. Once your order has been shipped, it cannot be canceled, and you will need to follow our Refund and Returns Policy.

5. Promotions and Discounts

  • Promotions and Coupons: From time to time, we may offer promotions, sales, or coupon codes. Promotions and discounts are valid for a limited time only and are subject to change without notice.

  • Coupon Code Validity: Coupon codes must be entered at checkout and cannot be applied to past orders. Only one coupon or promotion code can be used per order.

  • Exclusions: Some items or categories may be excluded from promotions or discounts, and these exclusions will be clearly indicated in the terms of the promotion.

6. Customer Account and Security

  • Creating an Account: You have the option to create an account on our website. An account allows you to save your order history, manage your shipping and billing information, and track the status of your orders.

  • Account Security: You are responsible for maintaining the confidentiality of your account login details, including your username and password. If you believe your account has been compromised, please contact us immediately.

  • Guest Checkout: If you prefer not to create an account, you can place an order as a guest. However, by creating an account, you will be able to take advantage of personalized recommendations and track your order history.

7. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact our customer service team at info@snugtoppin.com within 48 hours of receiving your order. We will either send you a replacement or issue a full refund, depending on your preference and product availability.

Please include clear photographs of the damage or defect in your email to expedite the resolution process.

8. Refunds and Returns

  • Refund Process: If you are not satisfied with your purchase, we offer a 30-day return policy. Please refer to our Refund and Returns Policy for full details on how to return an item and receive a refund.

  • Refund Method: Refunds will be processed to the original payment method, and may take 5-10 business days to appear in your account, depending on your payment provider.

  • Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the item is defective or damaged.

9. Limitation of Liability

By placing an order with Snugtoppin, you agree that our liability is limited to the amount paid for the product(s) ordered. We are not responsible for any indirect, incidental, or consequential damages arising from your use of our products, including any loss of profits, business, or personal injury.

10. Changes to the Sales Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. By continuing to use our website and place orders, you agree to be bound by the updated policy.

Contact Us

If you have any questions or concerns regarding our Sales Policy, or if you need assistance with an order, please do not hesitate to contact us:

Thank you for choosing Snugtoppin! We appreciate your business and are committed to providing you with an exceptional shopping experience.